Payments Policy

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.


Thank you for visiting www. Akambahandicraft Online Shop is an internet service that allows you to browse and purchase a variety of our finest hand-made products which include sculptures, utensils, jewelries, decorative craft and functional craft.( for more information about our products click here). If you have any problem using or any questions about this online shop please refer to the FAQS. If you can’t find the answer you are looking for in the FAQS, then please contact us and we will do our best to help. By placing an order on this site you are entering into a purchase/sale transaction with Akambahandicraft cooperative industry. The only authorized online retailer/ distributor of Akambahandicraft products globally. Your invoice and associated narration on other related documents such as credit card or debit card statements will reflect Akambahandicraft Cooperative industry as the merchant name. In case of third party statements including bank and credit card statements the merchant name
may appear in an abbreviated format.
To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions mentioned in the appropriate section of the website.
After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section. In this section you will be asked for address and other contact information as well as will be asked to complete your payment related formalities with your selected bank.
Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability to the address provided by you while placing the order.

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
Credit card and Debit card information is neither stored by us nor is taken by us at any time during the transaction. This information is taken directly from you by your selected banks payment gateway who is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with it. We undertake no liability of any mistake done by the payment gateway, misuse of your credit / debit card / bank details data, security breach whatsoever; in such an event please contact your respective bank.

Payment, charges, transaction fees and taxes
What forms of payments does Akambahandicraft online shop accepts?
You may purchase products from Akambahandicraft Online Shop with the following credit cards: Visa, MasterCard, American Express and Visa Electron. You can also use PesaPal or M-PESA (For buyers in Kenya). All purchases will be charged to your nominated card or account upon submission of your order. All credit and debit cardholders are subject to validation checks and authorization by the card issuer. We use a payment processor called “PesaPal” to process your online transaction on our behalf. For more information on PesaPal, please see the section headed “Privacy” below. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non- delivery.

We are sorry that we cannot accept personal cheques, cashier’s cheques, money orders or direct deposits.
For more information on how to place an order online, please see out Ordering Policy in the Policy section. International transaction charges Please be aware that purchases made from Akambahandicraft Online Shop with VISA and MasterCard carry an international service charge for cross border transactions depending on the card issuer and type of credit card. This is generally between 1-3% of the purchase total, but it may be higher. It is your responsibility to be aware of the international service charges that your credit card issuer may charge. We do not take receipt of these fees so we are unable to refund them in any way. International sales taxes Depending on where you are in the world, your order from the Online Shop may be subject to a sales tax that is calculated up-front as part of your purchase and will be notified to you at the time of your purchase.

In addition, please be aware that delivery of products to some regions may incur a customs/sales tax that is payable on delivery of the physical items that you have ordered.
Please check your local tax laws and review our FAQ’s on Ordering and Payment before placing your order for any guide to check whether you might have to pay such a tax. If you aren't sure, contact us and we'll do our best to help you. Being aware of your local tax laws is your responsibility, and we are unable to refund any amount charged at the point of delivery as Akambahandicraft cooperative Industry does not receive any amount of these additional taxes.

Credit card verification codes
Unless you have a Shop Account, we require you to provide your Credit Card Verification Code (or CVC) in order to process your payment. The CVC is a number that appears on your credit card that allows us to verify that the person placing the order has direct access to the credit card being used.
Finding the CVC code For Visa and MasterCard: The three digit number that appears on the signature panel on the back of the card. For American Express: The four digit number that appears in the top right corner on the front of the card.
We take great care with the personal information you provide. For more information, please see our Privacy Policy.
Creating an Account and Stored Card Details
When you complete a transaction in Akambahandicraft Online Shop, we may ask if you’d like the Online Shop to remember your details by creating an account (Shop Account). If you create a Shop Account, your transaction details (name and address) will be securely saved by our Online Shop platform provider so that future purchases are easier and quicker for you. Your payment card details will also be encrypted into a secure token by PesaPal (who provide payment services to the Online Shop).
No one has access to your card details within the secure token (the Token). Our Online Shop provider stores the Token for up to four years. The last four digits of your card number and its expiry date will be visible to you (from the Token) when you log into your Shop Account using your username and password. If you would like to close your Shop Account, please email

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